Shipping policy
Shipping Policy
Mavik ships motorsport and automotive-themed tufted wool rugs and tufted entry mats worldwide. All prices and shipping charges are shown in USD. This policy explains how long your order takes, what it costs, and what happens if something goes wrong.
Order Processing
Every order is processed within 1–3 business days after payment confirmation. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing on the next business day.
During processing we verify your payment, confirm your shipping address and prepare your rug or mat for dispatch. You receive a confirmation email as soon as the order leaves our facility.
Delivery Times
The estimates below are delivery times from dispatch — they start when your parcel leaves our facility, not when you place the order.
| Destination | Estimated delivery after dispatch |
|---|---|
| United States | 7–15 business days |
| Europe (including Cyprus) | 7–15 business days |
| United Kingdom & Switzerland | 8–16 business days |
| United Arab Emirates & Middle East | 8–18 business days |
| Canada, Australia & New Zealand | 10–20 business days |
| Brazil & Latin America | 10–25 business days |
| Rest of the world | 10–25 business days |
Total time = processing time + delivery time. For example, a United States order takes 1–3 business days to process plus 7–15 business days in transit, for a total of 8–18 business days from payment confirmation.
These are estimates, not guarantees. Customs inspections, carrier backlogs, severe weather and peak seasons such as Black Friday and December can extend transit times.
Shipping Rates
Shipping rates are calculated automatically at checkout, based on your destination and the items in your cart. The exact amount in USD is shown on the checkout page before you pay — there are no shipping charges added after your order is confirmed.
Tracking
When your order is dispatched, we email you a tracking number and a tracking link. Tracking can take up to 72 hours to activate after you receive that email, because the carrier needs to scan the parcel into its network first.
If your tracking number still shows no movement more than 72 hours after dispatch, email [email protected] with your order number and we will check it with the carrier.
Split Shipments
If your order contains more than one item, it may arrive in more than one parcel. Rugs and entry mats are produced and packed separately, so they often ship separately — sometimes on different days and from different facilities.
Each parcel gets its own tracking number, and split shipments cost you nothing extra. You pay the shipping calculated at checkout, whatever the number of parcels. If one parcel arrives and another does not, wait for its own tracking to update before contacting us.
Incorrect or Incomplete Addresses
Entering a correct and complete delivery address is the customer's responsibility. Check the street, number, apartment or unit, postal code, city and country before you pay, and include a phone number where the carrier can reach you.
You have a 12-hour window after placing your order to request an address correction. Email [email protected] with your order number and the corrected address within those 12 hours and we will update it if the order has not yet been dispatched.
After 12 hours, or once the parcel has been dispatched, the address can no longer be changed. Parcels delivered to a wrong address supplied by the customer, or returned to us as undeliverable because the address was incomplete, are not eligible for a free reshipment — a new order and new shipping charge apply.
Customs Duties, Taxes and Import Fees
Prices at checkout do not include customs duties, import taxes, VAT or brokerage fees charged by your country. Where such charges apply, they are set by your local authorities and are the recipient's responsibility. Carriers usually collect them before or at delivery.
We cannot predict these amounts and we cannot pay them on your behalf. If you refuse to pay them and the parcel is refused at customs or returned to sender, we treat it as a change-of-mind return: the order is refunded minus the original shipping cost and any return or destruction charges billed to us by the carrier.
Lost, Delayed or Damaged Parcels
Delayed. If your parcel has not arrived more than 30 business days after dispatch, contact us and we will open a formal investigation with the carrier. Carrier investigations typically take a few business days to resolve.
Lost. If the carrier confirms the parcel is lost, you choose: a free reshipment of the same items, or a full refund including the shipping you paid. Refunds are issued to the original payment method.
Damaged. Inspect your rug or mat on arrival. Report any damage within 7 days of delivery by emailing [email protected] with your order number and clear photos of the damaged item and the outer packaging. With those photos we arrange a replacement or a refund at no cost to you. Reports made after 7 days, or without photos, cannot be processed.
Countries We Ship To
We ship worldwide. A small number of destinations are excluded because of carrier restrictions, trade sanctions or unreliable last-mile delivery. Available destinations are shown in the country selector at checkout.
If an order is placed for a destination we cannot serve, we cancel it and refund you in full within 5 business days, and we email you to explain why.
Contact Us
Questions about a shipment? Email us with your order number and we will reply as quickly as we can.
Mavik
Email: [email protected]
Operated by SICLOPAY LTD (HE 472015)
Spyrou Kyprianou Avenue 14, Office 1, 3070 Lemesos, Cyprus