Shipping Information
Shipping Information
Every Mavik rug and entry mat is tufted to order and shipped worldwide, with prices in USD. Here's exactly what happens after you check out.
1. Processing — 1–3 business days
We prepare, quality-check and pack your order within 1–3 business days from payment confirmation. Orders placed on a weekend or public holiday start processing on the next business day.
2. Delivery — estimates from dispatch
The estimates below start the day your parcel leaves us, not the day you order. All figures are business days.
| Destination | Estimated delivery |
|---|---|
| United States | 7–15 business days |
| Europe (incl. Cyprus) | 7–15 business days |
| United Kingdom & Switzerland | 8–16 business days |
| United Arab Emirates & Middle East | 8–18 business days |
| Canada, Australia & New Zealand | 10–20 business days |
| Brazil & Latin America | 10–25 business days |
| Rest of the world | 10–25 business days |
Total time to your door = processing + delivery. For example, a US order typically arrives 8–18 business days after you place it.
Shipping cost
Shipping is calculated at checkout, so you see the exact amount before you pay — no surprises on the final screen.
Tracking
Every order ships with tracking. Your tracking number is issued when your order is dispatched and activates within 72 hours — if it looks quiet at first, that's normal while the carrier scans the parcel into its network.
Multiple items
Ordered more than one piece? Your items may ship in separate parcels and arrive on different days, at no extra cost to you. If one parcel lands before the other, the rest is still on its way.
Customs & import taxes
For deliveries outside the EU, any customs duties or import taxes are the recipient's responsibility and are not included in the price you pay at checkout. Rates vary by country — your local customs office can confirm what applies.
If something goes wrong
We stand behind every shipment. We will reship your order or refund you in full if:
- Your parcel is delayed beyond 30 business days from dispatch;
- Your parcel is confirmed lost in transit; or
- Your item arrives damaged — just report it within 7 days of delivery and include photos.
Questions?
Email us at [email protected] with your order number and we'll get straight to it.
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Frequently asked questions
Full Shipping Policy (legal version)